At Ella Weaves, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we provide a straightforward return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method (for cash on delivery, refunds will be provided via bank transfer or store credit).
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or customization reasons. These will be clearly mentioned on the product page.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your product for a refund and place a new order.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no additional cost.
Contact Us
For any questions or assistance with returns and refunds, reach out to us at:
[email protected]